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- Free Economy Shipping on orders over $50+
If you change your mind about an item, our Return Policy makes it easy.
All eligible items* must be returned with original tags attached in sellable condition. Returns received within 7 days of when you receive your item(s) will be eligible for a refund. After 7 days returns or exchanges are eligible for a store credit up to 30 days. Cosmetics and fragrance are eligible for return for store credit only.
*Ineligible items include: FINAL SALE (or items marked down 40% or more), mystery mailers, doorbusters, monogrammed/personalized products, earrings, leggings, bodysuits, hair accessories and products, swimsuit one pieces and bottoms, socks, and gift cards.
- Within 7 days of receipt, with the tags attached by mail or in store: Receive a refund to the original form of payment
- From 8-30 days after receipt, with the tags attached by mail or in store:Â Receive a store credit for the purchase priceÂ
- By Mail:Â Email thegirls@prepobsessed.com to initiate a return. Most single item returns qualify for an $8 return service label. Multiple item returns or heavy/bulky items will require a return service label quote. Alternately, send your item with tracking to: Prep Obsessed 4100 Burns Road, Palm Beach Gardens, FL 33410
- Exchanges:Â Items with tags attached and in unused condition can be exchanged within 30 days of receipt both by mail or in store. Exchanges are subject to a 1-7 day processing time.
- Without tags attached, or with visible wear (this includes deodorant marks):Â Items may not be returned or exchanged
- All gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen
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Restocking Fee:
Customers returning/exchanging greater than 15 products in a 90 day period will be subject to a 20% restocking fee. Local pickup orders must be picked up within 30 days or order will be cancelled and subject to a 20% restocking fee. Pre-order item cancellations/changes and pre-authorization item cancellations/changes prior to shipment will be subject to a 20% restocking fee.
- Holiday Return Policy: All eligible gift purchases after 12/1 may be exchanged or returned for store credit until 1/18.
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FINAL SALE items cannot be returned for credit or refund. No exceptions.Â
Any questions -Â please email thegirls@prepobsessed.com.
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Do you have an app?Â
Yes! Download our Prep Obsessed app from the App Store or Google Play. It's completely free and you'll gain access to new arrivals, early discounts, and lives! Â
How Do Your Sizes Work?
We carry lines from multiple designers including our house brand. There is some slight variation in sizing between brands and we do our best to provide a size chart within the item images if there is one. We are always happy to take measurements for you and provide fit advice for items that do not have size charts. Please email us at thegirls@prepobsessed.com - we're here to help!
How Can I View the Status of My Order?
You can click here to log into your account. You will then have the ability to view a snapshot of your recent account activity, check order status, and update your account information.
Do You Sell Gift Cards?
We offer virtual gift cards that can be purchased in the amounts of your choice that can be used on our online store or at our Palm Beach Gardens, FL location. You can purchase here.
What Payment Types Do You Accept?
Prep Obsessed accepts all major credit cards, Sezzle, AmazonPay, and PayPal.
What Are Your Shipping Options?
All items ship from our store in Palm Beach Gardens, FL. United States Postal Service (USPS) is our preferred carrier and shipping method, large orders may be shipped via UPS. If your provided mailing address cannot accept mail from USPS or UPS please include that information in the notes section at checkout or reply to your Order Confirmation email. Multiple shipping speeds will be available at checkout. Please note: Your chosen shipping method does not affect production time on preorder and custom items.
Do You Ship Internationally?
Yes, we ship worldwide. If your country/region is not included in the shipping options at checkout, please contact us at thegirls@prepobsessed.com in order to receive an accurate shipping quote.Â
What Should I Do if an Item is Received Damaged?Â
Should an item arrive damaged please email a photo to thegirls@prepobsessed.com within 7 days of receipt. Please retain all packaging for your photo. We will process a replacement shipment as soon as possible upon receipt of the information.
What is Your Return Policy?
View our full return policy here.
Returns are happily accepted within 7 days of receipt for a refund. From 7-30 days after receipt returns are accepted for store credit only. Returns/refunds/exchanges cannot be processed after 30 days of receipt. Clothing and shoes may not be exchanged after washing or wear.
Returns can be mailed with tracking to:Â
Prep ObsessedÂ
4100 Burns Road
Palm Beach Gardens, FL 33410
FINAL SALE items (including Mystery Mailers) cannot be returned for credit or refund. No exceptions. Earrings, hair accessories, socks, and leggings are non-returnable for sanitary reasons.Â
What is the Signature Jewelry Replacement Program?
For Prep Obsessed jewelry pieces purchased more than 30 days ago that are damaged from use, we are happy to offer a replacement of the same or similar item (if the original item has been discontinued) for an $8 processing/shipping fee. Please email thegirls@prepobsessed.com for further details.
Do You Offer Special Pricing for Wholesale?
Yes, visit prepobsessedwholesale.com to sign up!
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