Returns & Exchanges
If you change your mind about an item, our Return Policy makes it easy.
All eligible items* must be returned for refund with tags attached within 7 days of when you received your item(s). After 7 days returns or exchanges are eligible for a store credit up to 30 days.
*Ineligible items include: FINAL SALE (or items marked down 40% or more), mystery mailers, monogrammed/personalized products, earrings, and gift cards.
- Within 7 days of receipt, with the tags attached by mail or in store: Receive a refund to the original form of payment
- From 8-30 days after receipt, with the tags attached by mail or in store: Receive a store credit for the purchase price
By Mail: Email firstname.lastname@example.org for a return service label for $8, or send your item with tracking to: Prep Obsessed 9091 N Military Trail Suite 6, Palm Beach Gardens, FL 33410
- In Store: Return your online or in store purchase to our Palm Beach Gardens, FL location
- Exchanges: Items with tags attached and in unused condition can be exchanged within 30 days of receipt both by mail or in store
- Without tags attached, or with visible wear (this includes deodorant marks): Items may not be returned or exchanged
- All gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen
- Restocking Fee: Customers returning/exchanging greater then 15 products a month will be subject to a 20% restocking fee