If you change your mind about an item, our Return Policy makes it easy.
All eligible items* must be returned with original tags attached in sellable condition. Returns received within 7 days of when you receive your item(s) will be eligible for a refund. After 7 days returns or exchanges are eligible for a store credit up to 30 days.
*Ineligible items include: FINAL SALE (or items marked down 40% or more), mystery mailers, doorbusters, monogrammed/personalized products, earrings, leggings, bodysuits, hair accessories, swimsuit one pieces and bottoms, socks, and gift cards.
Within 7 days of receipt, with the tags attached by mail or in store:Receive a refund to the original form of payment
From 8-30 days after receipt, with the tags attached by mail or in store: Receive a store credit for the purchase price
By Mail: Email firstname.lastname@example.org to initiate a return. Most single item returns qualify for an $8 return service label. Multiple item returns or heavy/bulky items will require a return service label quote. Alternately, send your item with tracking to: Prep Obsessed 4100 Burns Road, Palm Beach Gardens, FL 33410
In Store:Return your online or in store purchase to our Palm Beach Gardens, FL location
Exchanges: Items with tags attached and in unused condition can be exchanged within 30 days of receipt both by mail or in store. Exchanges are subject to a 1-7 day processing time.
Without tags attached, or with visible wear (this includes deodorant marks):Items may not be returned or exchanged
All gift card purchases are final.Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen
Customers returning/exchanging greater than 15 products in a 90 day period will be subject to a 20% restocking fee. Local pickup orders must be picked up within 30 days or order will be cancelled and subject to a 20% restocking fee. Pre-order item cancellations/changes and pre-authorization item cancellations/changes prior to shipment will be subject to a 20% restocking fee.
Holiday Return Policy: All eligible gift purchases after 12/1 may be exchanged or returned for store credit until 1/18.
FINAL SALE items cannot be returned for credit or refund. No exceptions.
Any questions - please email email@example.com.
Do you have an app?
Yes! Download our Prep Obsessed app from the App Store or Google Play. It's completely free and you'll gain access to new arrivals, early discounts, and live sales!
Do You Have Retail Stores?
Yes! In addition to our online store, we have a storefront in Palm Beach Gardens, FL.
Is Prep Obsessed Currently Looking for Brand Ambassadors?
We're always looking for talented, creative people to work with. If you're a blogger, model, stylist, photographer, creative or influencer, please email us at firstname.lastname@example.org to figure out ways to collaborate.
Do You Offer Special Pricing for Wholesale?
Yes, visit prepobsessedwholesale.com to sign up!
How Do Your Sizes Work?
We carry lines from multiple designers including our Signature Line. There is some slight variation in sizing between brands and we do our best to provide a size chart within the item images if there is one. We are always happy to take measurements for you and provide fit advice for items that do not have size charts. Please email us at email@example.com or hop on chat, we're here to help!
Prep Obsessed accepts all major credit cards, AmazonPay, and PayPal.
What Are Your Shipping Options?
All items ship from our store in Palm Beach Gardens, FL. United States Postal Service (USPS) is our preferred carrier and shipping method, large orders may be shipped via UPS. If your provided mailing address cannot accept mail from USPS or UPS please include that information in the notes section at checkout or reply to your Order Confirmation email. Shipping options: Economy (7-10 business day delivery), Priority (3-5 business day delivery), Express (1-2 business day delivery). Please note: Your chosen shipping method does not affect production time on preorder and custom items.
Do You Ship Internationally?
Yes, we ship worldwide. If your country/region is not included in the shipping options at checkout, please contact us at firstname.lastname@example.org or via Chat in order to receive an accurate shipping quote.
What Should I Do if an Item is Received Damaged?
Should an item arrive damaged please email a photo to email@example.com within 7 days of receipt. Please retain all packaging for your photo. We will process a replacement shipment as soon as possible upon receipt of the information.
Returns are happily accepted within 7 days of receipt for a refund. From 7-30 days after receipt returns are accepted for store credit only. Returns/refunds/exchanges cannot be processed after 30 days of receipt. Clothing and shoes may not be exchanged after wear.
Returns can be mailed with tracking to: Prep Obsessed 4100 Burns Road Palm Beach Gardens, FL 33410
FINAL SALE items (including Mystery Mailers) cannot be returned for credit or refund. No exceptions. Earrings, hair accessories, socks, and leggings are non-returnable for sanitary reasons.
What is the Signature Jewelry Replacement Program?
For Prep Obsessed jewelry pieces purchased more than 30 days ago that are damaged from use, we are happy to offer a replacement of the same or similar item (if the original item has been discontinued) for an $8 processing/shipping fee. Please email firstname.lastname@example.org for further details.
Do You Sell Gift Cards?
We offer virtual gift cards that can be purchased in the amounts of your choice that can be used on our online store or at our Palm Beach Gardens, FL location. You can purchase here.
Do You Have a Wishlist?
We offer the ability to email items to your friends and family members to purchase for birthdays, graduation, holidays, or any other special occasion. When you are viewing products simply click on the the icon below the Add To Cart button and you will be prompted to enter both your email and the recipients email. Submitting this information does not add either email to our email list, this information remains private.
What are PrepO Points?
PrepO Points are a reward program where you will earn points for signing up, purchases, and other actions that can be redeemed for discounts, free shipping, or free products. You can sign up here:
After you are signed up you'll earn points for all future purchases, points will not be retroactively earned for previous purchases. PrepO Points Codes are a one time use code that can be redeemed on www.prepobsessed.com or in-store, they are not valid on app or Comment Sold purchases.