Policies and Terms of Sale
Thank you for shopping with us!
We will only ship to the address that you submit through the checkout process. Please ensure that it is 100% accurate prior to checking out. Items that are returned to us due to insufficient or incorrect address will incur a re-ship fee.
While items will frequently be shipped sooner, please allow up to 4 business days for items to ship after payment and 2-4 weeks for custom orders and pre-sale purchases unless otherwise stated in the item listing or order confirmation. All custom sales are final.
Should an item arrive damaged please email a photo to firstname.lastname@example.org. Please retain all packaging for your photo.
Returns are happily accepted within 7 days of receipt for a refund. From 7-30 days after receipt returns are accepted for store credit only. Returns/refunds/exchanges cannot be processed after 30 days of receipt. Clothing, jewelry, and shoes may not be exchanged after wear. Earrings are non-returnable for sanitary reasons. Items discounted more than 40% are considered final sale.
FINAL SALE items cannot be returned for credit or refund. No exceptions.
Mystery Mailers are offered at extreme discounts and are considered final sale items.
We are thrilled to offer our Signature Jewelry Replacement Program! For Prep Obsessed jewelry pieces purchased more than 30 days ago that are damaged from use, we are happy to offer a replacement of the same or similar item (if the original item has been discontinued) for an $8 processing/shipping fee. Please email email@example.com for further details.
Nina & Corey